There are a variety of factors that will influence the life of a reed diffuser including but not limited to; air conditioning, air moisture, heat, direct sunlight and the length of the reeds.

We recommend conducting your own tests to establish the best place to display your reed diffuser.

Reeds can be flipped as often as desired to provide the desired fragrance strength.

Our shop is restocked on a regular basis and this will be reflected on our website and we may post restock dates to social media.

If you would like to purchase an item that is listed as sold out on the shop, feel free to contact us and we may be able to assist you!

We generally do not advise of restock dates in advance to account for any unexpected circumstances preventing restock.

Store in a cool, dark place. Keep out of reach of children and pets. Take care when handling the diffuser or flipping reeds as this base may damage surfaces. If spills occur, clean immediately.

Trim candle wicks to about 1cm above the wax level when solidified.

Some products shipped by us fall into Dangerous Goods category 3 FLAMMABLE LIQUIDS. This document is a legal requirement when shipping through the Australian Postal Routes. There is no need to be alarmed, our products are perfectly safe when used in accordance with any instructions or warnings.

We endeavour to have all orders received by us packed and shipped within 5 business days.

Once these orders are shipped they will be managed by Australia Post and as such, once they are in possession of it we cannot change the speed at which is it delivered.

If you believe it has been an unreasonable amount of time since you placed your order, please contact us via the form on this website and we will follow up for you !

Of course you can!

We love large order and are more than happy to help you with this.

If you would like to place a bulk order, feel free to order as normally through out online shop. If you have questions, please contact us via the form on this website and we will work with you to tailor an order to suit your specific needs.

If you contact us directly we can work with you to create a bundle specifically tailored to you. We also offer a significant discount on bulk orders over $200AUD. Contact us today to find out more and we look forward to working with you!

We're sorry to hear about this!

Our commitment is first and foremost to our customers.

If your order arrives damaged or chilly/partly destroyed, please contact us immediately either by the form on this website or by email. Please include your name, order number and a way for us to contact you.

We may request some further details from you including photos or description and we will be able to provide you with a refund, replacement or store credit.

Full details on our return and replacement policy can be found in out Terms and Conditions.

If you realise after purchase that you have ordered the wrong item or have changed your mind please contact us immediately through the form on this website and include your name, order number, date of order and a way for us to contact you.

If we receive correspondence to this effect after your order has been shipped, we will not be able to provide you with a refund however, we may be able to provide a replacement to your chosen item. This will be decided on a case by case basis.

The item you ordered incorrectly will need to be returned to us (at the expense of yourself), prior to a replacement being shipped.

We sure do!

Whilst we have our standard 'customer favourite' fragrances that we always stock we may, from time to time, remove or add fragrances to suit seasonal demands and other factors.

If you have previously ordered an item and wish to order another item with a fragrance we no longer stock, please contact us using the form on this website and inform us of this.

We will be able to, in most cases, create a special 'one off' product specifically for you with your requested fragrance. This may incur additional charges.

If you would like a personal order, please note that this may require extra time to be fulfilled and may also incur additional charges.

Not as of yet, we are currently in the process of securing a supplier for wax melts. Watch this space!

Yes we do.

From time to time our products may go on sale, sale details will often be communicated to our existing customers by email.

We do on occasion, offer promotional discounts for a variety of reasons including giveaways, loyalty discounts and more...

Keep an eye on our website and on your emails for details on sales and discounts!

Our base products are generally clear/white however, due to the ingredients of some fragrance additives they can change the colour of the base.

This is generally most noticeable in our reed diffusers with some of them appearing a yellow colour.

We can assure you that these products, whilst a different colour are still held to the same high standards as all our other products and does not change the way the products act.

At M&M Luminous Haven, we pride ourselves on being able to say that each and every one of our products was hand made by our team.

As such, some products will inherently have slight imperfections such as stickers not being 100% straight all of the time, wicks not having the exact same placement across the board etc..

We can however, assure you that each of our products is made and filled by weight so the amount of product you receive will remain the same.

If you believe that an imperfection in your product is disproportionate, please contact us via the form on this website and we will help where we can.

In short, no.

If you change your mind after placing an order or upon receiving your product please use the 'Enquiry' form on our website advising us of this and we may offer a store credit.

See 'Terms and Conditions' for a full outline of our returns guidelines.

This is most likely caused by a wick that is too long.

We recommend to trim the wick to approximately 1cm above the wax prior to burning your candle.

Candles work by melting the wax surrounding the wick, this wax is then drawn up the wick and burnt. If the wick is too long, there is a disproportion to the heat vs fuel which can lead to excess black smoke. Trimming the wick can lead to a cleaner burn.

Black smoke may also occur temporarily upon the first time lighting the candle. This should rectify itself quickly.

It is important to burn the candle for long enough to allow the wax to melt right to the edge of the container. This will prevent tunnelling and lead to a cleaner burn and less wax waste.

This is particularly important on the first burn however, we recommend to allow this to occur on each burn.

The safety of yourself, others and your property is of utmost importance. Never leave a candle burning unattended or while you sleep. Full safety details can be found on the warning label affixed to your candle.

We recommend only using the room spray by spraying the mist into the air away from any delicate items.

Avoid allowing the spray to come into contact with surfaces and fabrics that may be affected by moisture, essential oil or fragrance.

Take care when handling. Avoid spills as it may permanently stain or damage upon prolonged contact.

No, whilst we are always looking to expand and improve our brand at this stage our store is wholly online.

Whilst we do not offer specific 'free test' items, if you wish to try a product or experience the scent before making a full purchase. Please contact us via the form on this website and we may be able to offer a small scale item in the scent you wish to try.

If an agreement is able to be made, we may choose to provide this to you at a discounted rate.

Our shipping is set at a set rate. This is to ensure the best value for our customers. Having a set shipping amount allows us to keep our product costs low so we can ensure that our customers get the best value.